Desk Collection Officer - Tangerang

Join Radikari as a Desk Collection Officer in Tangerang and play a pivotal role in ensuring timely debt recovery while maintaining exceptional customer relationships. This position is ideal for detail-oriented professionals with strong communication skills and a passion for resolving customer issues. Radikari, a trusted name in the financial services industry, offers a dynamic work environment where your efforts directly impact our customers' satisfaction and our company's financial health.

As a Desk Collection Officer at Radikari, you will be responsible for managing and recovering outstanding debts through various communication channels. You will handle customer inquiries, negotiate payment plans, and ensure that all collections are processed accurately and efficiently using our in-house collection system. This role is perfect for those who enjoy a challenging yet rewarding work environment, where your problem-solving skills and dedication to customer service are highly valued.

In this role, you will work closely with our team of financial experts and customer service representatives to ensure that all collections are handled with the utmost professionalism and respect. Radikari is committed to providing a supportive and inclusive workplace, where every employee's contributions are recognized and rewarded. Join us in Tangerang and be part of a team that makes a difference every day.

📋 Tanggung Jawab Pekerjaan

• Manage and recover outstanding debts through phone, email, and in-person interactions.
• Handle customer inquiries and negotiate payment plans to facilitate timely debt recovery.
• Process and document all collections accurately using our in-house collection system.
• Maintain and update customer records to ensure accurate and up-to-date information.
• Collaborate with the finance team to ensure all collections are processed in accordance with company policies and procedures.
• Provide exceptional customer service by resolving issues promptly and professionally.
• Monitor and report on collection performance to identify trends and areas for improvement.
• Stay updated with industry best practices and regulatory requirements in debt recovery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in debt collection or a similar role in the financial services industry.
• Strong communication and negotiation skills.
• Excellent organizational and time management skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with collection management software such as Salesforce or similar platforms.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

Lowongan Terkait