Senior Customer Service Support Specialist - 5-Month Contract (Remote from Bali)

Henkel · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000

Henkel is seeking a highly motivated and experienced Senior Customer Service Support Specialist to join our team on a 5-month contract basis. This remote position offers a unique opportunity to work from the beautiful island of Bali while contributing to our global operations.

As a Senior Customer Service Support Specialist, you will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction. This role is perfect for someone who is passionate about customer service and wants to make a difference in our company.

We offer a competitive salary, a supportive work environment, and the chance to work in a dynamic and innovative company.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide excellent customer service by responding to customer inquiries and resolving issues in a timely and efficient manner.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
  • Train and mentor junior customer service representatives to ensure high standards of service.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Maintain accurate and up-to-date customer records.
  • Stay up-to-date with industry trends and best practices in customer service.
  • Participate in team meetings and contribute to the development of customer service policies and procedures.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in customer service, preferably in a corporate or international setting.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in English, both written and spoken.
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.

    • 🛠️ Keahlian

    Customer ServiceCommunicationProblem-SolvingAnalytical SkillsCRM SoftwareTeamworkOrganizationTime Management
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