Guest Service Team Leader (F&B) - Luxury Hospitality
Join Pan Pacific Hotels Group in Bali and elevate your hospitality career in a dynamic, guest-centric environment. As a Guest Service Team Leader (F&B), you will lead a passionate team to deliver exceptional dining experiences while fostering a culture of warmth, professionalism, and continuous improvement. Located in the heart of Bali's vibrant hospitality scene, our hotels in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung offer a unique blend of luxury and local charm.
In this role, you will oversee daily operations, train and mentor your team, and ensure that our guests receive the highest level of service. You will work closely with the hotel's management to implement new initiatives, manage budgets, and drive revenue growth. This is an opportunity to make a significant impact in the hospitality industry while enjoying Bali's rich culture and stunning landscapes.
📋 Tanggung Jawab Pekerjaan
- Lead and manage a team of 8-10 F&B staff, ensuring high standards of service and guest satisfaction.
- Oversee daily operations, including scheduling, staff training, and performance evaluations.
- Ensure compliance with health and safety regulations, and food safety standards.
- Manage inventory and ordering to minimize waste and optimize costs.
- Train and mentor team members to enhance their skills and knowledge.
- Collaborate with the hotel's management to implement new initiatives and improve service quality.
- Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
- Drive revenue growth through upselling, cross-selling, and special promotions.
🎓 Kualifikasi & Syarat
- Minimum 5 years of experience in a leadership role within the F&B industry, preferably in a luxury hotel.
- Proven track record of successfully managing a team and driving service excellence.
- Strong knowledge of food and beverage operations, including inventory management, cost control, and menu planning.
- Excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
- Fluent in English and Bahasa Indonesia.
- Certification in hospitality management or a related field is a plus.
- Experience with POS systems such as Micros or Revel is a plus.
- Ability to work in a fast-paced, high-pressure environment.
🛠️ Keahlian
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