Front Office Staff - Luxury Retreat in Bali

Join LMWS - Isla Indah Retreat, a premier luxury destination in Bali, as a Front Office Staff and become the face of exceptional hospitality. This role is perfect for dynamic individuals with a passion for customer service, including those with prior experience at luxury resorts or hotels, who want to create unforgettable experiences for our guests. Located in the serene village of Klungkung, our retreat offers a unique blend of traditional Balinese culture and modern luxury, providing the perfect backdrop for your professional growth.

As a Front Office Staff, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. You will manage check-ins and check-outs, assist with reservations, and handle guest inquiries with a smile. Using our state-of-the-art Property Management System (PMS), you will efficiently manage guest data and ensure smooth operations. This role offers a dynamic work environment where you can develop your skills in customer service, hospitality, and event coordination.

At LMWS - Isla Indah Retreat, we are committed to providing an exceptional guest experience and fostering a supportive work environment. Join us and be part of a team that values professionalism, creativity, and a deep appreciation for Balinese culture. We offer competitive salaries, a comprehensive benefits package, and the opportunity to work in one of Bali's most luxurious and culturally rich settings.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Assist with reservations, including bookings, cancellations, and modifications.
• Handle guest inquiries and provide information about resort facilities and local attractions.
• Use the Property Management System (PMS) to manage guest data and ensure accurate records.
• Coordinate with housekeeping, dining, and other departments to ensure guest satisfaction.
• Assist in event planning and coordination, including weddings and corporate events.
• Promote resort amenities and services to guests, enhancing their overall experience.
• Maintain a high level of professionalism and hospitality in all interactions with guests and colleagues.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or customer service roles, preferably in a luxury resort or hotel setting.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is required. Knowledge of Indonesian is a plus.
• Familiarity with Property Management Systems (PMS) such as Opera, Sabre, or similar software.
• Ability to work in a fast-paced, dynamic environment with a strong focus on customer service.
• Strong organizational skills with attention to detail, ensuring accurate guest records and efficient operations.
• Flexibility to work varying shifts, including weekends and holidays, as required.
• Enthusiasm for Balinese culture and a commitment to providing exceptional guest experiences.

🛠️ Keahlian

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